By S HAWKER
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June 3, 2021
Ranging in size from 12 to 30 rooms per home, we offer boutique care homes with a charming, family, ‘home from home’ feel. All staff and residents get to know each other extremely well, our teams learn all about each individual they care for. We think small is more personalised; and in these times it is a safer way to deliver vital care services. Some of the most important features enriching the lives of our residents are good care, great food, interesting activities and comfortable facilities, all provided by kind and compassionate Carers. You can’t ever replace face to face care with technology however we have introduced our residents to a new type of tablet - installing full WiFi solutions, digital care planning programmes and obtaining iPads for the staff and residents to use. This has been very successful, with residents chatting to their families and taking part in fun games and reminiscence. Online surveys have been shared, gathering views of friends and family members at a time of huge change and gaining feedback on resident and staff wellbeing. Our social media has evolved into a support group, which we use on a daily basis to keep family networks involved in life in our homes, generating lots of comments, positive feedback and interaction. Staff wellbeing is extremely important; for us, providing crucial care services, it’s crucial to be a top-rated employer, where the best Carers enjoy working. The effect of Covid-19 on employment has brought a whole host of fantastic new recruits in with skills ranging from customer service to chefs. Our ‘Employee of the Week Award’ rewards a team member from each of our homes every week recognising the service they provide. Sharing staff profiles on social media has been pivotal in supporting teams with their wellbeing and good mental health, as an added benefit enabling families to learn more about them. AbleCare Homes has undergone a payroll re-structure gaining accreditation as a Real Living Wage Employer, something seldom achieved in our sector. We are proud to support a professional workforce. Kitchens are run by an experienced team who present a range of choices to meet preferences and dietary needs. Chefs talk to residents on a one-to-one basis; explaining what is available each day, making sure everyone is happy and discussing alternatives. Recruiting a Doctor on a short-term contract helped us to respond to some of the new challenges around testing and vaccination, supporting our Managers to set up new ways of working and providing information and guidance to ensure Covid-19 practices are thorough and robust. Despite the ups and downs of the last year and the many challenges we have faced, we are undoubtedly feeling extremely positive for the future. Safely welcoming visitors and enabling an Essential Care Giver to work with us caring for their loved one is the latest hugely positive step forward. As the sun starts to shine and we all start to get some natural vitamin D rather than the government issued drops, we have a positive outlook for this year ahead! Sam Hawker Managing Director AbleCare Homes