Meet our new Team Member
S HAWKER • June 23, 2021
We spoke to Kelly Jones who is a newer member of the Care staff on the Frenchay House Team, this is what she had to say….
Why did you join AbleCare Homes?
I joined AbleCare at the start of the pandemic through agency work, I had been doing prior to that and was filling in on a one-to-one basis for a colleague who was shielding. Fortunately, this led to an offer of employment.
What is special about Frenchay House?
Frenchay house exudes a warmth and charm about it that I have never been fortunate enough to experience in the past.
What do you find most rewarding about your job?
With Frenchay house, everyone connected to it is like a big family. The bond between staff and residents, the personal connection with resident’s families is a rarity and that is what makes us so unique and special.
What challenges have you faced?
We have faced challenges over this past year with the ever-fluctuating needs of residents, losing residents very dear to us and changing faces, but with appropriate training, you adapt yourself to cope.
Tell us some of the key things you need to provide great care?
In my personal experience, the key things you need to provide good care are patience in abundance, kindness, an open mind, and a great sense of fun. People tend to forget that residents are all young at heart and love nothing more than to have a good time.
Did you feel supported through the pandemic?
I have always felt supported. My Manager operates an open door policy, and the company are a great training provider and a wonderful on-site counsellor.
What do you get up to outside work? How do you relax and unwind?
I unwind by attending karate, which I have been doing for a few years and is wonderful for maintaining well-being. My mental health did suffer whilst facilities were closed for months, and I am extremely glad that restrictions have lifted. I have also recently re-joined the gym to help with the cardiovascular side of my karate. I also like to read classic novels to unwind.
Abbie Nichols – Patron House
AbleCare Homes Trust is our linked charity set up to raise funds for extra entertainment for residents in the homes. In celebration of the Queen’s Platinum Jubilee, the Trustees have been busy securing funds to run our first inclusive garden parties since the covid-19 pandemic
The benefits of life in a residential care home
Sarah Dagger from Crossley House in Winterbourne, Karin Brownlie who manages Crossley House and Frenchay House in Frenchay Village and their colleagues who make up the Care Team at Rosewood House in Henleaze all celebrated success at the regional finals of The Great British Care Awards at Ashton Gate in July. Their dedication in supporting their residents, many of whom live with dementia, was recognised when they received glittering trophies for their devotion; being named some of the best social care workers in the whole of the South West. The team went on to the National Finals in September where over 1,000 of the most respected social care workers gathered to celebrated at a gala event in Birmingham.
Kay Best, Registered Manager at Belvedere Lodge tells us about her experience in social care.
Although the face of residential care has changed dramatically over the last four decades, the values and principles of the family have remained at the foremost in working with the great staff teams they employ. Sam says ‘We have modernised with the times and now offer care for older people with higher levels of need; there is a much greater demand for dementia care too. We have maintained our ability to provide this care in beautiful, homely settings where individual needs, choices and preferences are our first priority.’
|The AbleCare Homes Great British Care Awards Winners
With live music performances interrupted by the pandemic, Live Music Now musicians pitched up in the gardens of care homes to continue involving residents with live music. As a result of the Musical Care Homes project, funded by Quartet Community Foundation, residents enjoyed singing (within Covid-safe guidelines), moving to music and using percussion instruments. This creative solution enabled Live Music Now to host three concert tours comprising a total of 18 performances for all residents and staff of six AbleCare care homes in Bristol. Musical genres ranged from jazz (by the Hopkins Oliver Duo) to folk (Bowreed) and classical (performed by Taff Duo). The importance of this work cannot be overstated. Even pre-pandemic, those in care homes often encountered loneliness and isolation. Taking part in music is so beneficial to those living with dementia, as it improves communication, memory, enjoyment of life and creative thinking. In fact, all homes reported increased engagement during the musical performance, with participants being interested, chatty, enthusiastic and appreciative.
Top tips to make your visit a success
Ranging in size from 12 to 30 rooms per home, we offer boutique care homes with a charming, family, ‘home from home’ feel. All staff and residents get to know each other extremely well, our teams learn all about each individual they care for. We think small is more personalised; and in these times it is a safer way to deliver vital care services. Some of the most important features enriching the lives of our residents are good care, great food, interesting activities and comfortable facilities, all provided by kind and compassionate Carers. You can’t ever replace face to face care with technology however we have introduced our residents to a new type of tablet - installing full WiFi solutions, digital care planning programmes and obtaining iPads for the staff and residents to use. This has been very successful, with residents chatting to their families and taking part in fun games and reminiscence. Online surveys have been shared, gathering views of friends and family members at a time of huge change and gaining feedback on resident and staff wellbeing. Our social media has evolved into a support group, which we use on a daily basis to keep family networks involved in life in our homes, generating lots of comments, positive feedback and interaction. Staff wellbeing is extremely important; for us, providing crucial care services, it’s crucial to be a top-rated employer, where the best Carers enjoy working. The effect of Covid-19 on employment has brought a whole host of fantastic new recruits in with skills ranging from customer service to chefs. Our ‘Employee of the Week Award’ rewards a team member from each of our homes every week recognising the service they provide. Sharing staff profiles on social media has been pivotal in supporting teams with their wellbeing and good mental health, as an added benefit enabling families to learn more about them. AbleCare Homes has undergone a payroll re-structure gaining accreditation as a Real Living Wage Employer, something seldom achieved in our sector. We are proud to support a professional workforce. Kitchens are run by an experienced team who present a range of choices to meet preferences and dietary needs. Chefs talk to residents on a one-to-one basis; explaining what is available each day, making sure everyone is happy and discussing alternatives. Recruiting a Doctor on a short-term contract helped us to respond to some of the new challenges around testing and vaccination, supporting our Managers to set up new ways of working and providing information and guidance to ensure Covid-19 practices are thorough and robust. Despite the ups and downs of the last year and the many challenges we have faced, we are undoubtedly feeling extremely positive for the future. Safely welcoming visitors and enabling an Essential Care Giver to work with us caring for their loved one is the latest hugely positive step forward. As the sun starts to shine and we all start to get some natural vitamin D rather than the government issued drops, we have a positive outlook for this year ahead! Sam Hawker Managing Director AbleCare Homes
